Named GP for all patients
Requirements were introduced for each patient to have a named GP. The named GP at Churchtown Is Dr Alam is largely a role of oversight, with the requirements being introduced to reassure patients that they have one GP within the practice who is responsible for ensuring that this work is carried out on their behalf. There is no condition within the requirement for the patient to be seen by the named GP when they book an appointment with the practice. Patients are entitled to choose to see any GP in the practice if they are available.
Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases
- Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.Reception and administration staff requires access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
- If you do not wish anonymous information about you to be used in such a way, please let us know.
Personal Health Information
All patient records are dealt with in accordance with the Data Protection Act and disclosure to a third party will not be given without consent of the patient or guardian in the case of children under 16.
Freedom of Information
Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Accessible Information Standard
The Accessible Information Standard aims to make sure that people who have a disability, impairment or sensory loss get information that they can access and understand, and any communication support that they need form health and care services. Please notify the practice if you have any communication needs.
Right and Responsibilities of Patients
Patients have a responsibility to the practice including keeping appointments and respect for all staff. There is a Zero Tolerance policy in force for all violent and abusive Patients which could result in patient being removed from Practice list.
Suggestions for improvements and complaints are always welcomed.
We hope that you will never have cause to complain, either with regard to your medical treatment or for any other reason. However if such an occasion arises we would hope that an informal discussion with the Practice Manager would enable any situation to be resolved.
We do have an in house complaints procedure in common with all primary health care teams and a leaflet explaining this procedure is available from reception.
Please note that the Practice retains the right to remove patients who frequently do not attend for appointments. The Practice also reserves the right to remove violent or abusive patients from its list and will do so in writing in line with NHS and Southport & Formby CCG Policy.